Running a professional services company has never been easy, but it’s the daily challenges to obtain our long term goals that kept us motivated. Our expectations back in January were that project backlog would continue to build upon the successes of 2011 and 2012. To our dismay, 2013 was a real grind. Clearly, our clients were having more difficulties paying their bills and new clients kept the pressure on to “sharpen our pencils” on new project bids. But we kept a positive attitude and worked to make our operations more efficient and to keep indirect costs down.
Our business development activities focused more on local land development projects and winnable public agency projects. We no longer would try to compete on projects where our success rate was low. For our cost proposals, we would include all the tangible work products that we understood were needed for that project in that city. We worked hard to explain the value of everything we were to produce, and if we couldn’t justify that value then that scope of work was removed.
In November, JMC2 developed its Strategic Objective, which is now the basis for all corporate and individual design making. Our previously useless mission statement declared “We will earn customer loyalty by providing client satisfaction defined as the right products and services delivered on time using the client’s definition of the ‘right product’. We will be number one in client satisfaction in our industry.” didn’t work in providing meaningful direction for the company. And Pie in the Sky revenue projections didn’t account for the day-by-day changes in our industry.
Instead our new, Strategic Direction describes our markets and direction, as well as who we are and how we function. It will remind us of what is most important and it gives us an overview of general strategy. By following its guidelines, growth and success will take care of themselves. In the spirit of simplicity, we limited the length of this Strategic Objective to one page.
Our big, hairy, audacious goal (BHAG) is to be the highest-quality surveying and civil engineering firm in the world.
We base JMC2’s mechanical functioning on Working Procedures (or simply, “Procedures”). With hundreds of human and mechanical operating processes in action at any one time, keeping JMC2 organized in any other way would be impossible. Working Procedures guide everything from making extra sets of plots for our client, to how we deposit payments in the bank, to job descriptions for staff members, to greeting customers at the door.
The bottom line is we are constantly working to make JMC2 a more valuable resource to our clients.
JMC2 strives to obtain and to build long-term relations with all of our clients, but we wanted to thank our new clients for having the trust in 2013 to start that relationship. We sincerely thank our newest clients:
- 100 LBB Real Estate LLC
- Bancap Seaport Village LLC
- Clarke Contracting Corporation
- Enterprise Rent-A-Car
- Global Power Device Company
- HMR Architects
- Joseph Spierer Architects
- Kashi Organization
- Legal Aid Foundation of Los Angeles
- Manhattan Plaza
- McTigue Architects
- PARC Civil, Inc.
- Rose Bowl Operating Company
- Steve Hopkins Designs
- The Fluffy Compound, LLC
- The Wild Goose Bar
- Triple Crown Baseball
- USS Iowa BB-61
- And numerous private clients not listed for privacy sake
By having a wide variety of surveying and civil engineering projects, JMC2’s staff is able maintain a vast experience base which can be invaluable for our next, unique project opportunity. A few of our exciting projects started in 2013 include:
- Underground catacomb garage project in Los Angeles
- Air Force Plant 42
- Rolling Hills United Methodist Church
- Long Beach Airport commercial tenant upgrades
- Several Enterprise storefronts
- Port of Los Angeles China Shipping terminal
- UCLA medical cylinder management
- Long Beach East Division Police Substation
- NAVFAC SW – On-call Surveying
- City of Los Angeles – On-call Bridge & Street services
- Palos Verdes Estates city entrances
- Los Angeles berm repairs and bulkheads – design/build
- High-rise apartment/condo conversion in Long Beach
- Boeing projects in Victorville and Lakewood
- Rose Bowl – Brookside Golf Country Club
- LAUSD – Marquez ES & Performance Optimized Datacenters
- FEMA Flood Certifications
- Several more Metro Project Management tasks
- Bayshore Lifeguard Station
- South Gate Specific Plans
- New design/build parking structures in Alhambra and Irwindale
- Port of Los Angeles Outer Harbor
- Kaiser San Diego Medical Center
We’re not convinced that the markets are growing or getting better any time soon, but are confident that if we continue to listen to our clients and to improve our efficiencies, we can grow by providing higher quality than our competition. We have been in business since 1996 and have of course made mistakes along the way, but our current systems and future outlook are strong.
Please have a safe and happy holiday season! If you have any further questions or comments about this newsletter, then please feel free to email or give us a call.
John M. Cruikshank, PE